Inclusive Brands (Pty) Ltd t/a TeamBuilder

1. Nature of Services: Facilitator & Broker Disclaimer

Inclusive Brands, trading as TeamBuilder, acts strictly as a facilitator and broker. We organize, coordinate, and arrange activities, events, camps, excursions, and programmes by connecting participants with various third-party service providers (including, but not limited to, venues, transport companies, activity operators, and caterers).

• Independent Contractors: You acknowledge that many services are provided by independent third parties. TeamBuilder does not own or operate these facilities/services and, as such, serves only as an intermediary.

• Limitation of Agency: While we exercise reasonable care in selecting our partners, we cannot guarantee the performance, safety, or standard of services provided by these third parties. By participating, you acknowledge that TeamBuilder is not liable for the acts, omissions, or defaults of any third-party service provider.

2. Assumption of Risk

Participants voluntarily engage in activities that may involve physical exertion, travel, and outdoor exposure. These activities carry inherent risks, including but not limited to:

• Physical injury, illness, or medical emergencies.

• Environmental hazards (e.g., weather, wildlife, terrain).

• Risks associated with third-party transport, accommodation, and venue facilities.

Participants/guardians acknowledge these risks and voluntarily assume full responsibility for them.

3. Indemnity

To the fullest extent permitted by South African law, you hereby indemnify and hold harmless Inclusive Brands (t/a TeamBuilder), including its directors, employees, contractors, and agents, from and against all claims, liabilities, losses, damages, or costs (including legal fees) arising from:

• Any injury, death, loss, or damage sustained during or related to any activity.

• Any act, omission, or negligence of third-party service providers.

• Any theft or damage to personal property.

• This indemnity applies regardless of whether the loss arises from the participant’s behavior, third-party actions, or unforeseen incidents.

4. Weather, Environmental & Force Majeure

TeamBuilder shall not be liable for cancellations, delays, or changes to programmes caused by events beyond our reasonable control, including but not limited to:

• Adverse weather conditions or natural disasters.

• Strikes, civil unrest, or pandemics.

• Venue closures or transport failures.

• Modification Rights: TeamBuilder reserves the right to alter, postpone, or substitute any element of the programme for safety or operational reasons without liability for compensation.

5. Participant Responsibility

Participants (and/or their guardians) agree to:

• Follow all instructions issued by TeamBuilder staff and third-party providers.

• Conduct themselves lawfully and respectfully.

• Disclose all relevant medical conditions, allergies, or physical limitations in advance.

• Non-compliance: Failure to adhere to safety rules or conduct standards may result in immediate removal from the activity without refund.

6. Medical Treatment & Emergency Consent

In the event of an emergency, TeamBuilder is authorized to secure necessary medical treatment. All medical, hospital, and transport costs incurred remain the sole responsibility of the participant, parent, guardian, or sponsoring organization.

7. Financial Terms

7.1 Payment and Booking

• Initiator Liability: The person or entity requesting the booking (“the Initiator”) is personally responsible for all financial obligations. The Initiator warrants they have the authority to bind the represented group or organization.

• Payment Deadlines: Full payment must be received at least thirty (30) calendar days before the event date unless otherwise agreed in writing.

• Acceptance: Payment of any deposit or instalment constitutes full acceptance of these Terms and Conditions.

7.2 Changes to Bookings

Prices are quoted based on specific dates and participant numbers. Any requested changes may incur additional costs (e.g., transport, seasonal surges, supplier price adjustments) which are for the account of the Initiator.

7.3 Cancellations and Refunds

Should a booking be cancelled for any reason, the following apply:

• Non-Refundable Penalty: A cancellation fee equal to 50% of the total invoice is automatically due.

• Additional Costs: The client remains liable for all non-recoverable third-party costs (e.g., venue deposits, transport commitments) incurred by TeamBuilder.

• Refund Policy: No refund is guaranteed. Any consideration for a refund is at the sole discretion of TeamBuilder, after all administrative, legal, and non-recoverable costs have been deducted.

• Resolution: Refunds, if approved, will only be processed within 30 business days following the full reconciliation of supplier accounts.

8. Media, Property, and Governing Law

• Media Consent: Participants grant TeamBuilder permission to use photos/videos taken during events for marketing purposes unless expressly declined in writing.

• Personal Property: Participants are responsible for their own belongings; TeamBuilder accepts no liability for loss or damage.

• Governing Law: This agreement is governed by the laws of the Republic of South Africa, and any disputes shall fall under the jurisdiction of South African courts.

9. Final Acceptance

By signing up for, participating in, or making payment toward any TeamBuilder service, you acknowledge that you have read, understood, and agreed to this Disclaimer, Terms, Disclosure & Indemnity. You confirm that all information provided is accurate and that you waive the right to institute claims against TeamBuilder beyond what is legally permitted.